buffer assumptions clustering⏎
complimentary close build goodwill collection letter⏎
choice (selection) body close⏎
complete closed question analytical report⏎
branching question bias-free language chartjunk⏎
body language active verb boilerplate⏎
build goodwill active listening clustering⏎
active listening boilerplate business-ese⏎
choice (selection) collection letter blind copies⏎
business-ese blind copies collection series⏎